Frequently Asked Questions
IN GENERAL:
• Where do the tours start from if you do not pick us up from a hotel?
Our ticket booth is located in the courtyard of the famous GRAUMAN CHINESE THEATER, 6925 Hollywood Blvd.
• Where do we pay and what do you accept?
We accept all major credit cards as well as traveler's checks and cash when you pay at our tickets booths. Credit cards only when you book online.
• What is the cancellation policy?
For Tours #1 through #14 - 48 hours notice are required; however you may change the dates of your reservation up to 6:pm the day before with no penalty.
• Do you bring us back to the hotel where you picked us up from?
Yes.
• How far in advance must we reserve?
As soon as your plans are definite; but in most cases you can reserve up to 8:00 pm the night before for hotels pick up for most tours. However, Movie Star Home Tour departs every half hour from our Chinese Theater location and reservation is not required.
• Is there a parking?
Yes, in a covered structure at 6801 Hollywood Blvd. You can enter from Highland or Orange Avenue ( North side of Hollywood Blvd. ) - Rate is $2.00 with our validation for 4 hours. All day parking is $10 max.
Starline Parking Validation:
We validate your parking ticket on the purchase of any tour.
This validation is good for the first 4 hours of parking for a set fee of just $2.00.
Entrance to this underground parking is by the Renaissance Hotel 1755 N.Highland Ave. at Johnny Grant Way, the sign reads "5 Star Public Parking Hollywood & Highland" Or from 1754 N. Orange Dr. with the name as above.
Having parked please make your way to the forecourt of the Chinese Theatre, by taking the elevator.
• How do we get there?
Please click here. NB: you must click on the "back" button at the top left of your browser to come back on this page.
• Do we have a guided tour inside the attractions parks and/or Paul Getty Museum or are we on our own? Is admission included ?
You will be on your own. No guides are necessary, brochures with maps are free and on display inside the parks. Admission is included.
INFORMATION FOR EACH TOURS for TOURS STARTING FROM HOLLYWOOD
| # | DESCRIPTION | SCHEDULE |
| #1 | Movie Stars Home - No reservations necessary but recommended - Makes a short stop
for picture taking below the Hollywood sign. TOUR: DAILY - DURATION: TWO HOURS |
DEPARTS: every ½ hour. 9:30 to 6:00 pm summer 4:00 pm winter |
| #1A | Trolley Tour - Trolley is replaced by double decker bus
on Sunday and Monday. No hotel pick up TOUR: DAILY - DURATION: ONE HOUR |
DEPARTS: every hour |
| #1B | Combo Tour 1 and Tour 1A TOUR: DAILY - DURATION: 3 HOURS |
9:30/12:30 12:30/3:30 pm |
| #1C- | Stars Home and Grave Sites TOUR: SATURDAY & SUNDAY - DURATION: 3 HOURS |
9:30/12:30 12:30/3:30 pm |
| #2 | Grand Tour of Los Angeles - Several stops for shopping,
photo taking and lunch ( not included). TOUR: DAILY - DURATION: ¾ of a day |
9:30/ 3:00 pm |
| #2A | Combo Tour 1 & 2. Grand Tour & Movie Stars Homes. TOUR: DAILY - DURATION: All day |
9:30/ 5:30 pm |
| #3 | Hollywood, Beverly Hills plus Movie Star Home. Photo opportunity; stop for
lunch at Farmers' Market ( not included). TOUR: DAILY - DURATION: 3 Hours |
9:30/12:30 pm 12:30/3:30 pm |
| #3B | Night Tour including stop for dinner ( not included ) at City Walk. TOUR: DAILY - DURATION: 4 Hours | 6:00/10 pm |
| #4 | Beach Tour TOUR: Seasonal - call to inquire if is in operation. |
|
| #5 |
City, Movie Stars Homes, Universal Studios - combo #3 & 6 TOUR: DAILY - DURATION: ALL DAY |
9:30/8:00 pm |
| #6 | Universal Studios - Includes transportation & admission TOUR: DAILY - DURATION: ¾ of day |
9:30/ 3:30 pm |
| #6A | Universal Studios - Extended hours. Inc. transportation & admission. TOUR: DAILY - DURATION: ALL DAY |
9:30/6:30 pm |
| #8 | Disneyland - Includes transportation & admission TOUR: DAILY - DURATION: ALL DAY |
9:30/8:30 pm |
| #8A | Disneyland Extended TOUR: Summer time only - DURATION: ALL DAY |
9:30/11:00 pm |
| #9 | Hollywood and Sony Studios - *
Hollywood Movie Experience restrictions: Picture ID required at
Sony Studios. Children under 10 years of age are not
admitted. Incl. Admission TOUR: Monday thru Friday - DURATION: 6 hours |
9:30/3:30 Monday thru Friday. |
| #10 | Knotts Berry Farm - Includes transportation & admission TOUR: DAILY - DURATION: ALL DAY |
9;30/7:30 pm |
| #10A |
Knotts Berry Farm - Extended - Includes transportation and admission TOUR: Summer time only - DURATION: ALL DAY |
9:30/11:00 pm |
| #11 |
Six Flags Magic Mountain. TOUR: Daily Summer - Saturday and Sunday only in winter. |
9:30/day light |
| #12 | Paul Getty Museum TOUR: DAILY EXCEPT Mondays - DURATION: 6 HOURS |
9:30/ 3:00 pm |
| #12A |
Paul Getty Museum & Movie Star Homes TOUR: DAILY except Monday - DURATION: 8 HOURS |
9:30/5:30 pm |
| #14 |
Sea World - Transportation and admission TOUR: Call for schedule - DURATION: ALL DAY |
9:00 to 10:00 pm |
ABOUT ONLINE BOOKING
• Do I receive a confirmation?
When you book online, you receive 2 confirmation emails: 1 from Starline that confirm your booking(s) and the details of your tour(s), 1 from our secure payment provider as a proof of your payment. You should receive these emails a few minutes after your booking.
• Do I have to reconfirm the hotel pickup?
When you book online, you reserve also your courtesy pickup from your hotel and you choose also the time. Even if these informations are registered by Starline Tours, you are welcome to call free when you arrive to Los Angeles to reconfirm your pickup time.
• Is is secure to enter my credit card number?
Starline Tours use the service of Fast Transact for the secure payment. Fast Transact is an expert on secure payment and use the latest encryption techniques to ensure a maximum security when you pay online.
• Do you use my personal informations?
As we are aware of your privacy, the informations you give, including your email address, are used only for the process of your reservation and won't be sold or used for any other purpose.